Privacy Policy

Who We Are

We're the folks at Pyresthalone Quinth Hotel, your lakeside escape in Whistler. Our property's located at 1892 Lakeshore Drive, Whistler, BC V8E 0A3, Canada. Been here since we opened our doors, and we've always taken guest privacy seriously - it's just part of treating people right.

When you book a room or spa treatment with us, you're trusting us with your personal details. This document explains how we handle that information, what we do with it, and what rights you've got when it comes to your data.

Information We Collect

Look, running a luxury resort means we need certain information to make your stay smooth. Here's what we typically gather:

• Basic Contact Stuff: Your name, email, phone number, and home address. Pretty standard for any hotel booking.
• Payment Details: Credit card info, billing address - the usual payment processing data. We don't store full card numbers on our systems though.
• Reservation Preferences: Room types you like, dietary needs, spa preferences, special occasions you're celebrating with us.
• ID Verification: Sometimes we need government-issued ID for check-in, especially for certain bookings or legal requirements.
• Communication Records: Emails, phone calls, and chat conversations you've had with our team - helps us keep track of your requests.
• Website Activity: When you browse our site, we collect IP addresses, browser info, and which pages you visit through cookies.

How We Use Your Information

We're not in the business of selling your data or anything sketchy like that. Here's what we actually do with what you share:

• Process your reservations and make sure everything's ready when you arrive
• Handle payments and send you receipts and booking confirmations
• Communicate about your stay - confirmations, updates, answering your questions
• Personalize your experience based on preferences you've shared with us
• Send marketing emails about special offers if you've opted in (you can opt out anytime)
• Improve our services and website based on feedback and usage patterns
• Comply with legal obligations and resolve any disputes that might come up

Who We Share Your Data With

We don't just hand out your information willy-nilly, but sometimes we need to share it with trusted partners to run things smoothly:

• Payment Processors: Secure payment gateways that handle credit card transactions
• Booking Platforms: If you found us through a travel site, they'll have some of your booking details too
• Service Providers: Companies that help us with email marketing, website hosting, and customer management systems
• Legal Authorities: Only when required by law or to protect our legal rights
• Business Partners: Local tour operators or activity providers if you've booked excursions through us

Everyone we work with is contractually required to keep your data secure and use it only for the purposes we've agreed on.

Cookies and Tracking

Our website uses cookies - those little files that remember who you are when you visit. We use 'em to improve your browsing experience and understand how people use our site. You'll see a cookie notice when you first visit, and you can manage your preferences there.

We use both our own cookies and third-party ones (like Google Analytics) to track site performance and visitor behavior. If you're not cool with that, you can adjust your browser settings to block cookies, though it might affect how some parts of the site work.

Your Rights and Choices

Under Canadian privacy laws (particularly PIPEDA), you've got several rights when it comes to your personal information:

• Access: You can request a copy of what personal data we hold about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: Ask us to delete your data (though we might need to keep some records for legal reasons)
• Opt-Out: Unsubscribe from marketing emails anytime - there's a link at the bottom of every email we send
• Withdraw Consent: If you've given us permission for something, you can take it back

To exercise any of these rights, just shoot us an email at reservations@pyresthalonquinth.info or call us at (604) 555-0187. We'll get back to you within 30 days.

Data Security

We take security seriously around here. Your information's protected with industry-standard encryption and security measures. Our staff's trained on privacy protocols, and we limit access to personal data to only those employees who need it to do their jobs.

That said, no system's 100% bulletproof. We do our best to protect your data, but we can't guarantee absolute security. If there's ever a breach that affects your information, we'll let you know promptly and tell you what steps we're taking.

How Long We Keep Your Data

We don't hang onto your information forever. Here's our general approach:

• Booking and payment records: 7 years (that's a tax and accounting thing)
• Marketing preferences: Until you unsubscribe or ask us to delete them
• Guest preferences: As long as you're an active guest, then archived after 3 years of inactivity
• Website cookies: Varies depending on type, but most expire after a year

Once we don't need your data anymore, we securely delete or anonymize it.

Third-Party Links

Our website might link to other sites - local attractions, partner businesses, that sort of thing. Once you click through to another site, we're not responsible for how they handle your data. They've got their own privacy policies, so give those a read if you're concerned.

Children's Privacy

We don't knowingly collect personal information from kids under 13. Our services are aimed at adults booking accommodations. If you're a parent and think we've collected data from your child, please contact us right away and we'll delete it.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you've got an account with us, we might also send you an email heads-up.

It's a good idea to check back here occasionally to stay informed about how we're protecting your information.

Questions or Concerns?

If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously, don't hesitate to reach out.

If you believe we've violated your privacy rights, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd appreciate the chance to make things right first - just get in touch with us and we'll work it out.